Frequently Asked Questions
What areas do you cover?
Lower and Upper Clapton, Hackney.
Are you insured?
We are proud to be insured by the UK’s number 1 pet insurance, Pet Plan.
This covers:
- Public Liability
- Professional Indemnity
- Loss/Theft of keys
- Animal care custody & control of animals
- Custodial Responsibility
Will be dog be on lead?
Your dog’s safety is our number one priority. Dog will always be kept on leads when walking on pavements and near roads.
If your dog is new to our walks or they are still mastering their recall or are reactive, they will be kept on a long line, until we are confident that they can be let off.
How can I apply for my dog to join your walks?
First, we politely ask that you complete the enquiry form on the contact us page with as much detail as possible. This is to ensure that we both have your contact details for invoicing, but also so that we are equipped with the knowledge we need about your dog’s behaviour and quirks prior to our first meeting.
At your request, we can then arrange to meet you for a quick chat in your home where you can decided if our services are right for you and your dog.
To ensure we protect the dynamic of the group, your dog will then come out for a trial walk to test the harmony of the group. We want every dog to be happy and comfortable during walks - including yours! Depending on which day you need walks, we can trial them on different groups to find their best fit.
If all goes well and both parties are happy to proceed, we ask that you leave us with a set of keys if you won’t be home when we collect them.
We advise booking a weekly space to secure your dog’s place on walks. If you are unable to commit to this, we can only offer walking spaces on a first come first serve basis.
How many dogs are in a group walk?
In the interest of the safety, we only walk dogs in small groups - with a maximum of five dogs per group. Occasionally we may may need to walk in a group of six, but we much prefer smaller groups!
Do I need to leave keys?
If you are not going to be home when we pick up your dog, you can leave us with a set of keys. These are kept in a key safe when not in use and are covered by our insurance (see above).
What time will my dog be walked?
This depends on the service you require. If you need your dog walked at a specific time, please do let us know and we will try our best to accommodate you.
Typically we have two group walks per day:
Morning pick up between 9-10am.
Afternoon pick up between 12-1:30pm.
We can provide a more accurate 30 minute window of pick up before your dog’s first day.
What if I need to cancel a walk?
To ensure the sustainability of our small business, it is essential that limited spaces on our group walks are not left open. We operate on a subscription style system much like any other service provider. Walks that are cancelled with 48 hours notice are transferred to credits which be used on the same month (max 2 per month).
How do I pay for a walk?
Payments are taken via direct debit for the month ahead, and go into a business bank account.
What happens in the case of extreme weather conditions?
Adverse weather conditions can impact walks both in the summer and winter. Should we have any concerns about your dog’s welfare after checking the weather forecast, we may need to change the time, cancel or cut a walk short at the last minute.
We will only cancel a walk if it's completely necessary and we can offer a check in service to replace your walk if you are not home.
What if my dog is on a specific diet?
We carry a variety of treats with us to ensure that no dog is left out of treat time! Please do let us know of any food allergies before your dog’s first walk, so that we can be prepared. Poultry is a common allergy in dogs, therefore we usually do not carry any poultry based treats.
What if my dog is injured on a walk?
If a dog is injured on a walk and we are unable to attend to their needs using our first aid kits, we will notify you immediately and ask that you either collect your dog (if you are available to), or gain your permission to take them to their/the closest vet on your behalf.